More Than Sales.
More Than Support.

De'Trason  ·  Retail Sales Representative  ·  2013 – 2015

Where it started

My first real job. I worked the floor — helping retail and occasional wholesale customers, running the store open and close, keeping displays and inventory in order. It's where I first learned to read what a customer actually needs versus what they say they want.

Sonero Businesses  ·  Customer Support & Operations Assistant (Part-time)  ·  2014 – 2015

Learning the back end of a business

Alongside retail, I helped a small business sell cakes and farm products — handling customer calls and WhatsApp messages, coordinating deliveries, and sorting out issues when something went wrong. Small operation, but it taught me how much a business depends on someone just answering the phone.

T-LOR Creative Ventures  ·  Founder & Customer Relations Lead  ·  2018 – 2023

Building something of my own

I built and ran my own fashion business for five years — custom clothing, alterations, fabric sales. I handled the sales, the marketing, the customer service, and the operations, and supervised three apprentices along the way. There was no department to hand things off to, so I learned every part of running a business the hard way.

Kova Academy (formerly CX Academy)  ·  Customer Service & CRM Trainer, Part-time  ·  Oct 2025 – Mar 2026

Teaching what I'd been doing for years

After years of doing the work myself, I started teaching it — training learners on CRM tools, customer service, and sales fundamentals. I built lesson plans, reviewed assignments, and gave feedback learners could actually use. Explaining CRM workflows to someone new made me think harder about why I do things the way I do.

Wrnly  ·  Sales Advisor → SDR → SDR Team Lead  ·  Dec 2025 – Jun 2026

Getting structured about sales

I joined as a Sales Advisor, moved into an SDR role, and was promoted to Team Lead within about six months. I built outbound prospect lists with Apollo and LinkedIn Sales Navigator, ran cold email and LinkedIn campaigns targeting US startup founders, and worked through email deliverability problems until I found a manual warm-up process that helped. Once I stepped into the lead role, I coached other SDRs, reviewed their messaging, and assigned leads.

Bakers Growth Community  ·  Operations & Program Coordinator, Part-time  ·  May 2026 – Present

Where it all comes together

My current role. I coordinate daily operations for an online training community for baking entrepreneurs — running the WhatsApp learner community, preparing training materials and certificates, and working closely with the founder to keep communication and organization tight. It pulls together the training, sales, and operations experience from everything before it.

Listen First

I don't like making assumptions. Before trying to solve anything, I want to understand what's really going on — most times, the real problem isn't the first thing people mention.

Ask the Right Questions

I ask questions that help me see the full picture. The better I understand the situation, the easier it is to find the right solution.

Look at What's There

I check the CRM, past conversations, notes, whatever's available. Good decisions come from good information, not guesswork.

Find the Best Solution

Sometimes the answer is simple. Other times it takes teamwork. My focus is always on a solution that works for the customer and the business.

Keep Everyone Updated

Nobody likes being left in the dark. Even without a final answer yet, people deserve updates and honest communication.

Follow Up

The conversation doesn't always end when the issue is solved or the deal is closed. Checking back in is how long-term relationships get built.

Look for Ways to Improve

Every conversation teaches something. If there's a way to make the process smoother next time, I'll fix it, even if nobody asked me to.